Useful Social Services and Wellbeing (Wales) Act Contacts

Learning Hub (Care Council for Wales)

Information and Learning Hub is the one-stop-shop for the wide range of resources on the Act, including the Act in full, the regulations and, codes of practice and statuary guidance

Welsh Government

Responsible for legislation and policy, and ensuring that services are regulated and inspected. Also funds and gives guidance to Local Authorities.

Cathays Park, Cardiff, CF10 3NQ

Tel. 0300 0604400

Social Services Improvement Agency (SSIA)

Drives improvement and transformational change within the social services in Wales

Local Government House, Drake Walk, Cardiff, CF10 4LG

Tel. 029 2046 8685

Care and Social Services Inspectorate Wales (CSSIW)

Regulates, inspects and reviews all adult social care services in Wales

Welsh Government Office, Rhydycar Business Park, Merthyr Tydfil, CF48 1UZ

Tel. 0300 7900 126  

Age Cymru

Provides information and advice for older people in the UK

Tŷ John Pathy, 13/14 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ

Tel. 08000 223 444

Care and Repair Cymru

Champions the housing needs of older people 

2 Ocean Way, Cardiff, CF24 5TG

Tel. 029 2067 4830

Carers Wales

Provides expert advice, information and support to carers and professionals

Ground Floor, Unit 5, Ynys Bridge Court, Cardiff, CF15 9SS

Tel. 0808 808 7777

Citizen’s Advice - Social Service Complaints

Provides information and advice in confidence or can point you to further sources of support. This fact-sheet provides details on how to make a complaint. 

Tel. 03454 04 05 06