Social Services and Wellbeing (Wales) Act 2014

The Social Services and Wellbeing (Wales) Act 2014 is a Welsh law that aims to make your care and support personal to your needs, helping you to live the life you choose and stay independent for longer. It came into force on 6 April 2016. A short video about what the Act sets out to do is available to view here.

Our leaflet, Getting the help you need from Social Services provides a a brief summary of the main duties in the Social Services and Wellbeing Act. You can view this leaflet here. A BSL version of the leaflet is also available here.   

Navigating Social Services Toolkit

Navigating Social Services is a toolkit made up of a series of factsheets, providing more in-depth information on different parts of the Act. If you would like printed copies of any of the factsheets, please contact us.

Factsheet 1: Introduction to the Act

Factsheet 2: Voice & Control

Factsheet 3: Information, Advice & Assistance

Factsheet 4: Assessing Your Needs

Factsheet 5: Meeting Your Needs

Factsheet 6: Paying for Care

Factsheet 7: Protecting People

Factsheet 8: What can you do if you don’t receive the help you need?