• Scrutiny of care home ‘top-up fees’

    March 31, 2016

    Through the conversations that the Commissioner has with older people across Wales, and the direct case support that she provides, it is clear that paying for social care is both a complex and emotive issue. The Commissioner has received a number of enquiries that relate in particular to requests from care providers for ‘third party payments’ towards the cost of care (when an individual receives funding from a Local Authority or Health Board), or charges for ‘additional services’.

    Full story

  • Scrutiny of Health Board Annual Quality Statements 2014-15

    February 10, 2016

    Annual Quality Statements are an opportunity for Health Boards in Wales to provide assurances in a clear and accessible way to older people across Wales about the safety, effectiveness, dignity and compassion within the healthcare they receive. The Commissioner has considered the extent to which these documents are successfully communicating with and providing assurances to older people.

    Full story

  • Scrutiny of Statements of Intent for Integration of Health and Social Care

    May 06, 2015

    As part of her work to drive up the quality of health and social care in Wales, the Commissioner has called for greater integration between health and social care services, essential to ensure that older people can receive the services they need when they need them.

    Full story

  • Scrutiny of Health Board Annual Quality Statements

    March 26, 2015

    Annual Quality Statements (AQS) are published by Health Boards in Wales to provide information to the public about their performance and how they are using their resources to deliver safe, effective and patient-centred services to ensure that the care they deliver is dignified and compassionate. The Commissioner made a commitment to publish a critique of each Health Board’s Statement, using seven questions to assess whether it will deliver its aims to communicate effectively with and provide assurances to older people in Wales.

    Full story