Having your voice heard

It can be hard to know where to begin when you want to make your voice heard about an issue that affects you. We have compiled a list of useful links to help you get started.

Age-friendly communities

Making Wales a nation of age-friendly communities: A practical guide

Comprehensive advice about making your community more age-friendly from the Older People’s Commissioner for Wales.

Effective Engagement with Local Authorities: Toolkit for Older People


A practical guide published by the Older People’s Commissioner for Wales to be used by older people who want to ensure that their voice is heard by Local Authorities when any changes are taking place to community services.

Your rights

Know Your Rights: An Easy Guide

A short leaflet that explains your rights with useful contacts.

Social Services

Getting the help you need from Social Services: A guide to the Social Services and Well-being (Wales) Act 2014



Information about options for respite for carers. This is aimed at people with dementia but the information is relevant for anyone entitled to respite.

Care homes


This booklet answers key questions about care homes.


Taking Action Against Ageism

A toolkit to help identify and challenge ageism that includes useful contacts to follow up any complaint you may have.

Setting up a community group

The Can Do Guide

The Can Do Guide, produced by The Joseph Rowntree Foundation, contains practical advice for anyone looking to set up a community group.

Funding your work

Funding Wales Grant Finder

The grant finder at Funding Wales can identify where you can apply for funding for your group or activity.

Campaign for Better Transport


A range of information for the public to support improving the transport system. Includes a campaigner’s guide to saving local bus services in Wales at https://bettertransport.org.uk/sites/default/files/pdfs/welsh-bus-guide-english.pdf and legal advice about Councils’ responsibilities around bus services at https://bettertransport.org.uk/sites/default/files/pdfs/bus-cuts-lawyer-note.pdf 

Saving your local library 

The Library Campaign: Saving and Supporting your Local Library

A guide based on the experiences of people trying to save their local library from closure.