Welsh Language Standards

Since 25 January 2017, the Older People’s Commissioner for Wales has committed to comply with the Welsh Language Standards, as set out by the Welsh Government under Section 44 of the Welsh Language (Wales) Measure 2011.

The standards set out a number of ways in which the Commissioner must provide and promote services through the Welsh language and facilitate and encourage its use in the workplace.

The Welsh Language Standards that apply to the Commissioner are divided into four different categories:

  • Service Delivery
  • Policy Making
  • Operational
  • Record Keeping

The Standards that the Commissioner must comply with are available here.

The Commissioner has set out how the organisation will comply with the Standards, available here

The Commissioner previously outlined how the organisation would use the Welsh language through a Welsh Language Scheme, which was reported on annually. The Commissioner will continue to produce these annual reports in relation to the Welsh Language Standards.

Annual Reports

Using the Welsh Language Internally

This policy sets out the Older People’s Commissioner for Wales’ internal arrangements for using the Welsh language in the workplace and details our commitment to promoting and facilitating the use of the language. 

Welsh Language complaints

Any complaints relating to the Commissioner’s compliance with the Welsh Language Standards or a failure on the Commissioner’s part to provide a bilingual service will be reported to the Commissioner and follow the Commissioner's complaints procedure.

You also have a right to direct any complaints relating to the Welsh language to the Welsh Language Commissioner.

Older People and the Welsh Language 

The Welsh language plays a prominent part in the lives of many older people across Wales. It is vitally important that the Commissioner is able to offer services and support to older people in the language of their choice.

19.6% of over 65s are able to speak Welsh, and a quarter (25%) can understand Welsh. These figures are similar to lower age groups.

Taking into account all the language skills: 19% of over 65s reported being able to read Welsh, and 16% of over 65’s reported being able to write in Welsh.