Follow-up Reports

Dignified Care? Two Years On

‘Dignified Care: Two Years On’ considers the progress made by Health Boards in Wales, Velindre NHS Trust and the Welsh Government against the twelve recommendations in the 2011 ‘Dignified Care?’ report, as well as the priority that is now afforded to ensuring that quality of care is an integrated part of the NHS in Wales.

Click here to download a copy of ‘Dignified Care: Two Years On’

Health Boards, Velindre NHS Trust and the Welsh Government were required to provide evidence to the Commissioner about actions and initiatives underway to ensure that older people in hospital are treated with dignity and respect. Their submissions are available to download below: 

Abertawe Bro Morgannwg University Health Board

Aneurin Bevan University Health Board

Betsi Cadwaladr University Health Board

Cardiff & Vale University Health Board

Cwm Taf Health Board

Hywel Dda Health Board

Powys Teaching Health Board

Velindre NHS Trust

Welsh Government



Dignified Care? One Year On

One Year OnOlder People’s Commissioner for Wales, Sarah Rochira, has today issued the first monitoring report following the Dignified Care? Review of older people’s experiences in hospital.

The report finds there has been an improvement in how seriously the NHS and Welsh Government are taking the issue of dignity in care, and that there is real action underway. However, despite this action, we do not yet have the evidence that there has been a significant improvement in the quality of care and patient experience.

Sarah Rochira said, “My report shows that dignity in care is now being taken more seriously than ever before by the NHS and Welsh Government, and I am now satisfied that all the bodies reviewed have significant work underway against their agreed detailed action plans.

“What I will now be focussing on over the next 18 months, as Commissioner, is obtaining clear evidence from the NHS and Welsh Government of real improvements in patient care and patient experience at the ward level.

“Older people, wherever they live in Wales, should feel confident that they will be treated with dignity and respect when they go into hospital. Their voices and experiences, as well as those of the people who care for and support them, will at the heart of my final verdict.

“Where I am not satisfied that there is real change, and an improvement in the patient experience, I will hold to account the Chairs and Chief Executives of Health Boards, or the Trust, to ensure that there are clear improvements not just for some, but for all older people across Wales. I will, if I consider it appropriate, undertake further review of services, at Board, hospital or ward level.

“In order to maintain the momentum, I have agreed with the Chief Executive of the NHS in Wales that he will provide me with a further progress report in March 2013, outlining improvements delivered.”

 Dignified Care? One Year On (.pdf)


Evidence from Welsh Government

 Sept 2012 - Dignity in Care WG Response - Update

 Sept 2012 - All Wales Dignity in Care Action Plans - RAG Summary - Annex 1