Social Services and Wellbeing (Wales) Act 2014

The Social Services and Wellbeing (Wales) Act 2014 is a new Welsh law that aims to make your care and support personal to your needs, helping you to live the life you choose and stay independent for longer. It came into force on 6 April 2016 and will change how social services operate across the whole of Wales. A short video about what the Act sets out to do is available to view here.

The Act and its underpinning regulations and codes of practice are published online are all published online and can be viewed on the Social Services and Well-being (Wales) Act Information and Learning Hub website ( Alternatively, hard copies can be purchased from TSO by calling 0333 200 2425.

Our newly published leaflet, Getting the help you need from Social Services provides a a brief summary of the main duties in the Social Services and Wellbeing Act. You can view this leaflet here. A BSL version of the leaflet is also available here.   

Navigating Social Services Toolkit

Navigating Social Services is a toolkit made up of a series of factsheets, providing more in-depth information on different parts of the Act. If you would like printed copies of any of the factsheets, please contact us.

Factsheet 1: Introduction to the Social Services & Wellbeing (Wales) Act

Factsheet 2: Voice & Control

Factsheet 3: Information, Advice & Assistance

Factsheet 4: Assessing Your Needs

Factsheet 5: Meeting Your Needs

Factsheet 6: Paying for Care

Factsheet 7: Protecting People

Factsheet 8: What can you do if you don’t receive the help you need?

Useful Contacts

Click here for a list of other useful contacts who can provide you with a wide range of information, advice and support relating to the Act.