Making Rights Real in Public Services

Ageism is an issue that still affects older people across Wales – many older people feel that services discriminate against them simply because of their age, whilst the language used about older people can often be derogatory and disrespectful.

As Commissioner, I take every opportunity to challenge ageist and discriminatory thinking and promote the value of our older people, making clear the significant contribution they make to our communities and why ageist practice leads to worse outcomes for older people, both in the short and longer term.

I want to grow knowledge and thinking about how to recognise and address ageism and discrimination, and why it is essential to take an asset-based approach to deliver positive change that will make a big difference to older people’s lives. Ageism is an issue that still affects older people across Wales – many older people feel that services discriminate against them simply because of their age, whilst the language used about older people can often be derogatory and disrespectful.

This resource is designed to help professionals to better understand the impact of ageism and discrimination upon individuals, families and communities, and how this often results in public services that do not meet the needs of older people.

Sarah Rochira
Older People's Commissioner for Wales

Click here to download Making Rights Real in Public Services