Casework Seminar Events

The Older People’s Commissioner for Wales provides direct assistance and support to older people and their families across Wales who contact her office.

During 2016-17, the Commissioner’s casework team helped hundreds of older people to have their voices heard and challenge the decision-making and practice of public bodies.

Through the Commissioner’s casework, a number of key cross-cutting themes have been identified, and the ways in which they could be addressed will be explored at a series of upcoming seminars.

The seminars will include presentations by a range of speakers working with and for older people, an examination of case studies covering a number of different issues and a Q&A session with an expert panel.

Case study subjects: 

  • Safeguarding (this also includes some elements relating to – hospital discharge, Continuing Health Care, complaints, safeguarding investigation, criminal investigation)
  • Housing –  adaptations
  • Care – Residential, Nursing and Domiciliary

Who is the target audience?

The seminars are aimed at front-line staff working across the public sector, such as Local Authority Managers, Health Service Managers, Registered Social Landlords and Police Inspectors.

What are the objectives of these events?

These events will allow public sector staff to consider a number of cross-cutting themes that have arisen through the work of the Commissioner’s Casework team: 

  • Concerns over effective communication with older people and/or their families
  • Meaningful consultation with older people relating to service provision and any proposed changes to service provision
  • Inflexibility with processes which can create barriers to achieving a desired outcome
  • Understanding the impact of decision making which can have a detrimental impact on the lives of older people

The seminars will also provide an opportunity for delegates to reflect on the current practice of their own organisations and the ways in which policy and practice could be enhanced to improve older people’s experiences.


  • Sarah Rochira – Older People’s Commissioner for Wales
  • Margaret Flynn – Chair - National Safeguard Board
  • Louise Hughes - Programme Manager, Golden Thread Advocacy programme, Age Cymru
  • Sam Ward - Investigation and Improvement Officer, Public Services Ombudsman Office
  • Professor John Williams, Aberystwyth University

Dates and Venues

24 October 2017 (9am – 5pm) All Nations Centre, Cardiff

NB: Buffet Lunch, Teas & Coffees will be provided at the events.

Closing date for bookings: 22 September 2017

To book a free place for these events please complete the booking form:

If you are having any problems accessing the form online, you can download a version here and return it to