Older People's Commissioner for Wales
The Commissioner's legal powers enable her to
investigate, scrutinise and challenge a range of public bodies including
local authorities, health bodies and the Welsh Assembly Government.
The Commissioner has statutory responsibility for, and strategic
leadership of, the Commission.
The Commissioner has stated that her role has three key priorities:
To listen to older people
To be an effective voice for change to improve the quality of older people’s lives
To take action by using her powers to promote and protect the interests of older people
Commissioner is committed to providing just and robust challenge to
public bodies to improve the lives of older people and ensuring that
older people are engaged in policy debates and developments.
Enquiries and Support
The Enquiries and Support team is responsible
for researching and responding to all inbound enquiries from older
people, families, carers and professionals.
Policy and Influencing
The team advises the Commissioner on the scope and
limits of her legal powers. They develop and carry out service reviews
and examinations, so that we can ensure that issues that we take on
deliver the widest gains.
The team also helps the Commissioner to develop
public policies. Through providing briefings, responses and well
researched policies we aim to influence decision-makers at all levels
and make a positive change to the lives of older people.
Communications and Engagement
The Communications team aims to provide up to date,
accessible information to people and organisations who are interested in
the Commission. They proactively engage with stakeholders, in
particular older people, to ensure that we are relevant and can promote
the views and concerns of older people to decision-makers and the media.
Human Resources (internal policies)
Responsible for a comprehensive human resources
service including rewards and benefits, performance management, HR
policies and procedures, training and development and recruitment.
The Finance department ensures payments of salaries
and suppliers, production of the annual accounts and financial returns.
It also leads on monthly reporting, producing estimates, annual
budgets, forecasting and risk management.
Information (Data Protection and FOIA)
The Information team organises and protects the
information we hold and guarantees that appropriate information is made
available to the wider world through our Publication Scheme.
Information and Communications Technology (ICT)
The ICT team ensures that the whole Commission team
is linked to each other and to the wider world. They are responsible
for the provision and maintenance of hardware and software to support
the work of the Commission and also advise on the use of technology to
help us work more efficiently and effectively.
Administration and Support
The Administration and Support team provides the day-to-day administrative support for the Commission.