Freedom of Information

The Freedom of Information Act (FOIA) gives you the general right to access information held by the Older People’s Commission. It also requires us to have a Publication Scheme which is a means of providing access to the information which we routinely publish.

How To Make A Request For Information

Requests for information should:

- Be in writing (including email) 

- Include your name and an address for correspondence (this may be an email address)

- Clearly describe the information requested

To request information from the Older People’s Commissioner under the FOIA general right of access, please email or write to:

The Older People’s Commissioner for Wales
Cambrian Buildings
Mount Stuart Square
CF10 5FL

Be as specific as possible in your request about the information you want. For example, if you only want information within a range of dates, please say so. This is likely to help your request to be dealt with quickly. If we are not sure what you want, we will have to ask you for further explanation.

Specify the way in which you would like the information sent to you (e.g. as paper copy or email).

Before you make a request for information it may be helpful to consider whether the information that you want is already available through our publication scheme.

Excluded Information

Some information may not be given to you because it is exempt, for example because it would unfairly reveal personal details about someone else.

The Commissioner for Older People (Wales) Act restricts the disclosure of information obtained by the Older People’s Commission in the discharge of its functions, or obtained from other commissioners or ombudsmen, other than in specified circumstances. Therefore individual information, enquiry and examination case files held by the Older People’s Commission are likely to be exempt from disclosure under the FOIA.

The FOIA is intended to make information available to the general public. In making your request you may like to consider whether the information you are seeking is suitable for general publication.


A fee may be charged for meeting requests. If a fee applies, you will be informed, and the requested information will be supplied when the fee is paid.

Publication Scheme

We make a large amount of our information publicly available through our publication scheme. This sets out our commitment to release information proactively.

Further information on our publication scheme.

Environmental Information

If your request is for environmental information, it will be dealt with under the Environmental Information Regulations (EIR) which form a parallel access regime. You do not need to know whether the information you want is covered by the EIR. Requests for environmental information do not need to be made in writing, but for clarity we would advise you to do so.

Personal Information

If you are seeking access to personal information about yourself, this will be dealt with as a subject access request under the Data Protection Act. How to make a request for your personal information is covered in our Privacy Notice.

What Happens After You Make A Request

We will provide you with a response within 20 working days from the date of receipt of your request.

Further information on our Access to Information Policy.

Further Information

Further information on your rights and the operation of the Act can be obtained from the Information Commissioner’s Office website.