A Scoping Study of Complaints for the Older People’s Commissioner for Wales

28.7.11

This Scoping Study explores statutory complaints arrangements in local authorities, the NHS and care providers in Wales with the overall aim of setting out issues for the Older People’s Commissioner for Wales to consider.

The study provides an overview of guidance and outcomes of complaints handling together with a discussion about developments and reforms that are underway to change complaints arrangements.

A Scoping Study of Complaints for the Older People’s Commissioner for Wales (.pdf)